Terms of Service
Updated August 2025. For previous versions please contact admin@greatrace.com.au
In this Terms of Service, ‘us’ ‘we’ or ‘our’ means [Great Race] (ABN 25 152 243 859). ‘You’, ‘Your’ refers to the client/customer.
You acknowledge and understand that Great Race employ the use of third-party suppliers and contractors and act as both suppliers and organisers for your event. The term “services” is to be understood in its widest meaning and incorporates any activity provided for you by Great Race.
Great Race reserves the right to amend this document at any time and without prior notice.
QUOTATIONS
- Quotations are valid for 30 calendar days from date of issue.
EVENT PRICING
Event pricing is based on two factors:
- Event Fee – This is based on the minimum expected number of participants you provide us and the minimum fee required to run your event
- Per Person Fee – This is the amount charged per person after you exceed the number of participants included in the Event Fee.
CONFIRMING YOUR EVENT
Corporate & Educational Institutions
- You will be issued an invoice which will hold your event date for two (2) weeks.
- Full payment of this invoice is required by the due date to confirm your event.
- Final participant numbers are due within ten (10) days of your event, where any additional participants above the original event total will be added and sent via separate invoice. This invoice is due prior to your event.
Private Groups
- A $275 deposit (Amazing Race events), or a $330 deposit (all other events) plus a valid credit card detail is required to confirm your event.
- We will attempt to contact you approximately ten (10) days prior to your event to obtain your exact participant numbers. Based on these numbers the balance of the event fee and payment of any additional participants (minus any deposit paid) will then be invoiced and due seven (7) days prior to your event. Payment can be made via electronic funds transfer or charged to the credit card provided upon booking.
- If we haven’t received a response from you seven (7) days prior to your event then the minimum event fee (minus any deposit paid) will be automatically charged to the credit card provided. If we are unable to secure final payment your event will be cancelled and deposit forfeited.
- Upon booking, if you are unable to pay via or supply a valid credit card to secure your event you are able to pay the full minimum event fee via electronic funds transfer. This full payment will be required upfront to secure your event date.
CANCELLATIONS
Like all event companies, we require third-party contractors and suppliers and are bound by minimum terms with these entities. We therefore incur charges for events cancelled within particular time frames. Due to this, we must institute a cancellation policy.
You must communicate your request to cancel an event in writing to Great Race. You can do so by emailing admin@greatrace.com.au or your event manager.
CANCELLATION FEES
The following cancellation fees apply depending on the time between your cancellation request and the date of your event:
| Cancellation Fees | |
|---|---|
| Time Until Event | Percentage of Total |
| 30 days | 25% |
| 21 days | 50% |
| 14 Days | 100% |
CHANGING OF DATE/RESCHEDULING
- You must provide your request to reschedule in writing to admin@greatrace.com.au (or your event manager/games master).
- We understand that sometimes circumstances occur that are beyond your control and you may need to reschedule your event. In order to cover the costs already incurred to organise your event and reserving your date, the following fees apply for rescheduling within 14 days of your event.
| Rescheduling Fees | ||
|---|---|---|
| Time Until Event | Amount Retained by Great Race | |
| 14 Days | $500 or 25% – whichever is greater | |
| Your event credit must be used within 12 months of your rebooking date. If it’s not used within 12 months, your credit will be forfeited. | ||
REFUNDS/DECREASE IN PARTICIPANT NUMBERS
- We offer full refunds for any bookings cancelled outside of the cancellation periods as listed in this terms of service “Cancellation Fees”.
- Unfortunately we are unable to offer refunds for “no shows” or a decrease in participant numbers on the day of your event.
LATE FEE
- In order to provide the absolute best experience possible, and due to our obligations with contractors, venues, suppliers and other clients, we need to be reasonably strict with our timeframes for events.
- We ask that all participants be at the start location 15mins prior to the start time. This is so you can be ready to kick-off at the booking start time.
- Arriving late will shorten your game time, and the event will still finish at the original booking end time regardless of the time you start.
- If you are more than an hour late to the event, we may need to cancel your event. In this case, your full event fee will be forfeited.
LIABILITY & INDEMNITY
- Great Race are covered by a $20,000,000 Public Liability Insurance policy that covers all participants for any injury or damage caused while participating in our events in the way that we have stated them to be participated in.
- To the extent permitted by law, Great Race (inclusive of subcontractors/agents/third parties) will not be held liable for indirect, special, or incidental, punitive, exemplary or consequential loss, costs, expenses and damages (inclusive of the loss of data, profits, or opportunity whether direct or indirect) incurred or suffered by you in connection with your event. This is regardless of contract breaches, tort (incl. negligence) or warranty, under statute, or any other basis of liability.
- While our events are not very physical, we recommend that anyone concerned about a pre-existing medical condition or general fitness level to consult with their health professional prior to participating in our events.
- In the event that a claim is to be made, Great Race ensures to take reasonable actions within reasonable time frames to comply with your requests and that of the insurer.
INTELLECTUAL PROPERTY (IP)
- You agree that any media, including photographs and videos while on the event, and for the purpose of the event, is to remain the property of Great Race. Limited personal use permission is granted to you by Great Race to view/listen to the media for personal, non-commercial purposes only.
- These images and videos may be used across social media, our website or other digital platform at our discretion. Should you not wish for your images, including company branding, to be used in this way, you must stipulate this wish in writing. In this event, Great Race will make all reasonable attempts to not publish the images, but should they appear, we will happily remove them from digital platforms by request.
- Permission must be requested to reuse, reproduce, publish, broadcast or distribute this content on any commercial or public medium, including social media.
- Any media containing sensitive information, including but not limited to solutions to puzzles and challenges, must not be published under any circumstances.
FORCE MAJEURE
- Great Race will not be held liable under any circumstances in the event of force majeure, which includes but is not limited to acts of God, government actions, transport malfunctions, war, riots, public action, and the like that is outside the reasonable control of Great Race.
GENERAL
- These terms of service constitute the entire agreement between you and Great Race and replaces any previous version of these terms in respect to your event.
- You acknowledge that failure, on our part, to exercise or enforce any right or provision within in this document does not in any way relinquish or waiver the right of Great Race stipulated within this document and any provisions remain in full force and effect.
- Your obligations may not be assigned under these terms without written approval from Great Race. Amendments to these terms from Great Race, however, is at our sole discretion and may be made without prior notice.
CONTACT US
If you’re unsure of any of the terms detailed above, we’re more than happy to answer any and all questions. You can contact us on admin@greatrace.com.au or on 1300 504 152.